Terra The Label products ship from Australia.
For Shipping within Australia, it can take 3-5 days to arrive depending on what shipping option you choose.
For International Shipping, it can take 3-4 weeks to arrive depending on what shipping option you choose.
To find out more about Shipping, Click Here.
Folktribe Clothing offers exchanges on all orders & returns on faulty garments, NOT for change of mind.
Contact to be made within 5 days of receiving their order to begin processing their exchange or return.
Please follow these steps to complete the process:
- Ensure all return items are in their original condition - it may not be damaged, washed or worn.
- All items should be packed in the produce bag they were received in or any other applicable packaging.
- We recommend sending the parcel back in the compostable bag, otherwise please use a recycled paper bag or plastic-free alternative.
- Print and place the return label on the outside of your return parcel, ensuring it covers any prior shipping address and post the parcel through your local agent WITH tracking.
If you would like to know more about our Returns Policy, Click Here.
If you have any queries, you can reach us at firstname.lastname@example.org.